Colonial First State

Research portrays a $4 trillion superannuation industry struggling to relate to its members, including those nearing or in retirement, with 60 per cent of the more than 2,000 surveyed admitting to finding superannuation confusing.

Greater efficiencies and technological advances have made platforms integral to investment outcomes, and they are increasingly helping advisers focus more on client relationships by leaving the nuts and bolts up to automated tools, according to a panel of industry leaders.